Terms & Conditions


All orders and purchases through this website are subject to the terms and conditions outlined below. These terms and conditions may change from time to time and registered customers will be informed of changes via email.

Please note that we can only use email addresses provided online and encourage customers to change their details online as when applicable. Myklickshop.com cannot be held responsible if your email address is incorrect or emails are undelivered for any reason.


Contract between myklickshop.com and the customer

When you place an order to purchase items using our website this is an offer by you to purchase those items from us. We will confirm receipt of your order using your personal details provided and send you an order confirmation email listing the details of your order. The contract between us is formed at the point we send the order confirmation email for the items confirmed in the email. If your order contained a number of items and our order confirmation email mentions only some of them, the contract is binding only for those items mentioned in the email. Our contract for the remaining items becomes binding once we confirm those with another order confirmation email.


Hours of Operation

Office Working Hours:

  • Saturday to Thursday 9.00am to 6.00pm
  • Our offices do not process or deliver orders on Fridays and public holidays.
  • For phone orders and customer care call +971 4 2520250

Disclaimers

At myklickshop.com it is our intention to ensure that all the information on the website is accurate and updated. Nevertheless myklickshop.com cannot guarantee  100% accuracy of the information contained within its pages as we don’t have full control over information – especially product specifications, images and other information provided by our suppliers, manufacturers, publications, or that which has been gathered from public domain sources.

All delivery times are estimates only and some products may take longer due to circumstances beyond our control.Our customer care and service center will contact you with expected delivery time upon receipt of your order.


Your profile, your credentials, your responsibility

As a customer of myklickshop.com you will need to register with us to purchase items using our online store. Do ensure that the account registration details provided online are correct and complete. Click on'My Account' to update your registration details at any point in time.

You are responsible for maintaining the confidentiality of your credentials (account username and password)to prevent unauthorized access to your profile. You must accept responsibility for all activities that occur under your account with the usage of your credentials. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Inform us immediately at +971 4 2520250 or send an email to customerservice@myklickshop.com if you have any reason to believe that the privacy of your credentials has been compromised.

myklickshop.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.


ORDER OF ACCEPTANCE AND PRICING

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Prices

Products are invoiced in UAE Dirham (AED). Delivery charges are extra for all the orders. Please refer to Delivery and Shipping link for more details.


More information about my order

Please read the following important information to ensure a smooth shopping experience.While placing an order and after clicking "Submit Order" as a customer you agree and accept the following terms & conditions:

  1. The user is responsible for all the actions done by him while using the website Myklickshop.com
  2. Your order status can be tracked online through the "See Orders" link after logging into your account.
  3. Ownership of items purchased does not pass to the customer until payment is received in full.
  4. A customer service agent will call you to confirm the delivery details mentioned in the order – the delivery will effected once the details are confirmed
  5. You will provide valid and true details to a Myklickshop.com customer care agent, who will contact you on your mobile phone to confirm the order and delivery details.
  6. If you have chosen to pay on delivery, please make necessary arrangements for payment.

If the order is cancelled within 24 hours of placing the order, no cancellation charges will apply.  Order must be cancelled either by email (customerservice@myklickshop.com) or by calling our customer care Center at +971 4 2520250. All refunds will be made within 14 days in the form of Myklickshop.com store credit voucher.

Myklickshop.com takes full care to ensure that the products offered are genuine and are of standard quality. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

Goods open from the factory packing or switched on cannot be accepted for exchange or replacement.

Upon receipt of the good ordered, please inspect the contents and its condition carefully. If the packaging is tampered or items are missing, please inform our customer service department (by email or phone) within two hours. Phone calls by the team will be received during business hours (9.00am to 6.00pm Saturday to Thursday).

If the investigating team at Myklickshop.com finds the claim rightful, it will authorize either a full refund (in the form of store voucher) or replace the product. The discretion of whether to refund or replace lies with the investigation team.

If you have been in touch with the customer service department about the product quality and are awaiting a refund or replacement, please DO NOT damage or dispose the manufacturer's packaging while awaiting a decision from Myklickshop.com. All manufacturer packaging MUST be retained until the issue has been resolved.

Please DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise.

You are requested to get in touch with the respective brand service centers, directly in case of any service or warranty related issues. Our customer care centers will provide you with the relevant contact details to do the same. Nevertheless, if you prefer, we can coordinate any service and/or warranty related issues on your behalf.

Prior to breaking the factory seal, please ensure that the model number on the packing /carton matches your order.

In case the goods are damaged, incomplete or incorrect – please contact our customer service at +971 4 2520250  or send an email customerservice@myklickshop.com within two hours of delivery.

Payment

Please refer to payment method. 


Delivery and shipping

Please refer to delivery and shipping  


Warranty and Repair

Please refer to Warranty Policy.


Privacy

Any information submitted on the website is subject to our Privacy Policy, the terms of which are incorporated herein. Please refer  our Privacy Policy

 

Copyright

All content included on the Myklickshop.com website, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Myklickshop.com and SAIF HURAIZ GENERAL TRADING LLC,  Dubai, UAE or its suppliers and is protected by UAE and international copyright laws. The compilation of all content on this site is also the exclusive property of Myklickshop.com and SAIF HURAIZ GENERAL TRADING LLC and is protected by UAE and international copyright laws. They should not be reproduced or used without express written permission from Myklickshop.com and SAIF HURAIZ GENERAL TRADING LLC, Dubai, UAE.


Trademarks

SAIF HURAIZ GENERAL TRADING LLC, Dubai, UAE owns and operates Myklickshop.com. All Myklickshop.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Myklickshop.com. Myklickshop.com trademarks and trade dress may not be used in connection with any product or service that is not Myklickshop.com in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Myklickshop.com or SAIF HURAIZ GENERAL TRADING LLC. All other trademarks not owned by Myklickshop.com that appear on the Myklickshop.com  website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Myklickshop.com. Any images of persons or personalities contained on the Myklickshop.com website shall not be an indication of endorsement of any particular product or our service unless otherwise specifically indicated here.


Limitations on Use

Unless otherwise specified, the content on the Myklickshop.com website is for your personal and non-commercial use and we grant you a limited license to view the Myklickshop.com website for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Myklickshop.com website without our express written consent. Any unauthorized use of the Myklickshop.com website or its contents will terminate the limited license granted by us to you.

 

Right to Terminate

We reserve the right to terminate or restrict your use of our service, without notice.

Customer Support

Tel: +97142520250 

Email: customerservice@myklickshop.com


Postal address

Al Quasis Industrial Area 3, Dubai,United Arab Emirates.